Privacy Policy

Last updated: January 2026

RentBike IL Ltd. ("RentBike IL", "we", "us") operates rentbikeil.pro and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit our website, rent an e-bike, or contact us.

Information we collect

We may collect the following types of information:

  • Contact details — name, email address, phone number, and message content when you submit our contact or reservation form.
  • Rental data — bike preferences, pickup dates, rental duration, and ID verification details when you rent an e-bike.
  • Usage data — pages visited, time spent, browser type, and device information collected via cookies and analytics tools.
  • Communication records — correspondence when you email or call us regarding reservations, routes, or fleet inquiries.

How we use your information

We use collected information to:

  • Process e-bike reservations and manage rental agreements
  • Respond to inquiries about routes, fleet availability, and pricing
  • Match you with the appropriate bike category and route maps
  • Improve our website and user experience
  • Send relevant updates about RentBike IL services, with your consent
  • Comply with legal obligations under Israeli law

Cookies

Our website uses essential cookies to remember your cookie consent preference. We may also use analytics cookies to understand how visitors interact with our site. You can accept or decline non-essential cookies via the banner on each page. Your preference is stored locally in your browser.

Data sharing

We do not sell your personal data. We may share information with trusted service providers who assist us in operating our website, processing reservations, or servicing rentals — provided they agree to keep this information confidential. We may also disclose information when required by law.

Data retention

We retain contact form submissions and reservation records for up to three years unless a longer period is required for legal or contractual purposes. Rental records are retained for the duration of your rental plus one year.

Your rights

Under applicable Israeli privacy law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal exceptions
  • Withdraw consent for marketing communications at any time

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Contact us

For privacy-related inquiries, contact us at ride@rentbikeil.pro or write to RentBike IL Ltd., 40 Herbert Samuel Street, Tel Aviv-Yafo 6330404, Israel. Company registration: 542212243.